Customer Relationship Management


Service Management in Share 26 One of the more powerful but often overlooked features of Microsoft Dynamics CRM is the Customer Service module, which allows you to manage and track customer service activity in your organization. The customer service functionality in Microsoft Dynamics CRM is broken down into two main function sets: Service management and Service scheduling.

Microsoft Dynamics CRM service management is designed to support incident-based services. If company's service model is based on number of incidents or purchased by the hour, service contracts can be tracked in CRM by using the Contract entity. CRM also features a knowledge base to provide an area to store solutions to previous incidents for future use.

The Case entity (aka tickets or incidents) provides incident-based tracking for issues that may arise from customers, whether they are external or internal. CRM is designed to track the process from the initial intake of an incident, tracking the details throughout the remediation process, and through final resolution.

Microsoft Dynamics CRM cases are most commonly used in help desk scenarios, in which a customer has an issue with a product or service; the activities to resolve the issue need to be tracked in an organized manner from when the issue was first reported to resolution of the issue. The case entity provides a standard interface and has the fields most commonly used to track incidents. However, it can be customized to fit your business processes.

You can assign cases to CRM users or teams. For more powerful automation and collaboration, cases can also be added to queues. Utilizing queues can result in more efficient case distribution and resolution.

Indo Amines is one of the India's Largest Independent manufacturers of Fine, Specialty & Performance Chemicals providing a comprehensive package of products & technical services for Indian & Global markets. It has been a significant worldwide manufacturer, developer and supplier of Fine Chemicals, Speciality Chemicals, Performance Chemicals, Perfumery Chemicals and Active Pharmaceuticals Ingredients. The products manufactured find application in various industries like Pharmaceuticals, Agrochemicals, Fertilizers, Petrochemicals, Road Construction, Pesticides, Perfumery Chemicals, Dyes and Intermediates, etc. Indo Amines operates the unique processes, synthesis and chemicals reactions for manufacture of their various products developed in house by their Research and Development Department. IAL is one of the largest manufacturing Companies in south Asia in its kind.


INDOFIL INDUSTRIES LIMITED is a research-led and fully integrated Indian based Chemical Company and has emerged as a successful and vibrant enterprise. INDOFIL has a very strong domestic base and a well-recognized international presence. Both businesses viz, Agricultural Chemicals and Specialty & Performance Chemicals are poised for much faster growth through partnerships and joint ventures for manufacturing, marketing and research and development activities with prospective companies across the world. In 1962 Indofil Chemicals Limited was incorporated as a Subsidiary of Rohm & Haas Co., USA. In the year 2011 Indofil’s Myclobutanil was approved in European Union and US regisration for Mancozeb was received.


Sulphur Mills is the World’s Leading Basic Manufacturer of Sulphur and its formulations and also, due to sheer technological excellence, has become one of the World’s most prolific Crop Protection Co. which manufactures most Innovative formulations for major Active Ingredients of Fungicides, Herbicides and Insecticides. Sulphur Mills Limited is one of few Indian company having 9(3) Registrations is the Largest Manufacturer of Sulphur in the World and offers unique formulations, including Combinations. In addition to Sulphur, Sulphur Mills is reckoned worldwide as a One-Stop-Manufacturer “for providing innovative and highly value-added specialized formulations in Agrochemicals.

Sulphur Mills is Global Company and are presently exporting to various markets like USA, Europe, Australia, New Zealand, South America, Asia, CIS & Middle East, thus covering more than 80 countries in all the continents worldwide. Today, Sulphur Mills Ltd. has its own Subsidiary Companies in Europe, Australia, Latin America and Africa and setting up further companies globally.